Guest Services

Gatlinburg Cabin Concierge & Guest Services

DJM Properties coordinates pre-arrival grocery delivery, celebration packages, and baby gear rentals for guests staying at our Gatlinburg cabins.

Tailored Cabin Services

Add-On Services for Your Gatlinburg Stay

Coordinate pre-arrival grocery stocking, milestone celebrations, in-cabin wellness, and nursery gear for your stay at George's Haven or Irish Roots.

Pre-Arrival Grocery Delivery

Kitchen & Pantry Stocking

Arrive to a fully stocked kitchen with your selected groceries, fresh produce, cold beverages, and local Smoky Mountain breakfast staples unpacked in the refrigerator and pantry.

Notice: 48 hours prior to check-in

Request Grocery Delivery →

Celebration & Milestone Setups

Birthdays, Anniversaries & Gatherings

Marking a special occasion in the mountains? We arrange fresh seasonal floral arrangements, custom bakery cakes, chilled champagne or sparkling cider, and festive celebration decor ready upon arrival.

Notice: 7 days prior to check-in

Plan a Celebration →

In-Cabin Dining & Wellness

Private Chefs & Mobile Spa

Connect with vetted local private chefs for an intimate multi-course dinner in your cabin, or schedule a licensed mobile massage therapist to complement your private sauna and hot tub.

Notice: 14 days prior to check-in

Inquire About Services →

Family & Baby Gear Rentals

Sanitized & Assembled

Pack lighter for your mountain getaway. We partner with local family outfitters to deliver sanitized pack-and-plays, high and chairs directly to your cabin.

Notice: 5 days prior to check-in

Reserve Family Gear →

Trusted Host

Recognized on Leading Platforms

Airbnb Host
Vrbo Premium Host

Simple Coordination

How Booking Add-Ons Works

Arranging custom services for your stay is straightforward and handled before you arrive.

Reserve Your Cabin

Book your stay at George’s Haven or Irish Roots directly through our website to lock in your dates.

Request Your Extras

Arrive to Everything Ready

We coordinate delivery and setup with trusted local partners so everything is ready the moment you arrive.

Common Questions

Frequently Asked Questions

Are these services available at both George’s Haven and Irish Roots?

Yes. All concierge coordination and add-on services are available for guests staying at either George’s Haven or Irish Roots in Gatlinburg.

How does payment work for concierge add-ons?

Depending on the service, you will either be invoiced directly before arrival or connected directly with our vetted local partner for payment. We provide transparent pricing details before confirming any booking.

Can we request custom services not listed here?

Absolutely. Whether you need recommendations for family-friendly excursions, firewood delivery, or specific equipment, send us an email and we will do our best to accommodate your request.

How far in advance should we request add-on services?

We recommend requesting add-ons at least 7 to 14 days prior to your arrival date. Certain services, such as private chefs or holiday grocery deliveries, have limited availability and book up quickly during peak Smoky Mountain seasons.

Have a special request?

We’d love to hear about it. Email us to talk through options, pricing and arrangements.

Additional services are subject to availability and may involve extra charges. Please inquire in advance so we have time to make arrangements.